Unlimited support and training, phone and online appointments.
Unlimited Service Agreement & monthly Subscriptions:
Monthly Subscriptions and Annual License Service Agreements entitle you to unlimited support and training, phone and online appointments, 30 minutes at one time.
FREE Training and support appointments through remote connection using Go to Meeting, Remote Dial-In, etc., returned within 24 hours.
"Members Only"
Online video support and training library
check lists
pdf instructions with screen shots
support questions
Unlimited phone support and training appointments, returned within 24 hours.
Charges for disaster recovery charged with a minimum charge of $150.00 when a full program back up is not available. An hourly rate is charged after the first hour. If there is a new version of Easy Billing Pro, in cases of disaster recovery, a new version charge will apply as well as the current version of FileMaker Pro and any IT charges.
Unlimited "Go to Meeting" group online training seminars and individual consultations, through high speed.
Upgrades, updates and pricing with new the new features are announced. Monthly subscriptions receive upgrades and updates at no charge.
Import and conversions for updates and upgrades from previous Easy Billing versions to Easy Billing Professional for under 10,000 patients, over 10,000 please call for a quote.
Call 800.618.6136 for Support or to schedule a support session.
Always check before upgrading your OS (Operating system) to confirm if your current Easy Billing Pro is compatible, be sure to plan ahead! Windows 10 and Catalina are compatible with Easy Billing Pro v4-v7 and FileMaker Pro 13-19.
Beginning 6/1/2004. Service agreements must be current or brought current in order to receive tech support, training or upgrades for all programs. Annual License Service Agreements more than 6 month in arrears will automatically terminate support and upgrade agreements. Reinstatement of support and software upgrades can only occur with purchase of most current software. Support page last updated 1/8/2021.
